Before starting Word, you will want to go into the Task Manager to stop all instances of Microsoft Word that are running. Right-click the taskbar at the bottom of the screen and choose Task Manager. Repeat this for any occurrences of the Winword.
Now you are ready to open Word again. It will automatically search for any AutoRecover files. If they are present, the Document Recovery task pane will open. Now, you can open the file and continue working. When you go to that location, you will be searching for files with. If you have not had any problems like this, it is worth your time to check your options and enable your backup copy and AutoRecover features.
You never know when you might encounter this same issue and wish you had setup those two items. If you would like more information, check out another blog post about recovering files. If you have tried everything and are ready to call IT, make sure you have notes of exact steps that you have taken.
If you can save screenshots, that could be helpful, too. Microsoft Word Keeps Crashing — Why? Step 1: Launch this software and get to its main interface. Then, click the Data Recovery feature at the top section.
Step 2: In the newly-opened Data Recovery tab, select a location to start recovering. You just need to hover the cursor on the location and click the Scan button. But what location should you choose? Here are some suggestions:. Step 3: Wait until the scanning process is completed. Now, you need to find the Word file, select it, and save it into a safe place. But how to find the Word file easily? If you have the same question, you come to the right place.
Read the post and you will know how to do that. If your data is not lost but you are just annoyed at the frequent Microsoft Word crash issue, you can try the following methods to solve this issue.
One of reasons why Word keeps crashing may the incompatible add-ins. Therefore, you can try disabling these add-ins. Here is the guide:. When you open the Word file in safe mode, it will get rid of any external influencing factors, including the add-ins.
Here is the guide on how to open the Word file in Safe Mode:. Windows will close the program and notify you if a solution is available Close program" Sometimes it goes straight into recover without this message but every time, it crashes at exactly the same point.
I've tried this with different data files. I've tried from the usual network drive where I keep my files. I copied them to my desktop to eliminate network issues. I copied the data from Excel into a Word file and tried using that table as the data source. Same crash at same point in the process. WIndows 7 and Office are all fully updated as usual. Yesterday though not today , the repeated crashes prompted online Office diagnostics which ran the checks and found nothing wrong.
OK, I've been swearing at MS products since DOS came on a single floppy so the phrase "what's it doing now" is engraved in scar tissue on my brain but I could really do with assistance on this one. I regularly need to emailmerge to dealers and customers and for it to fail like this is a pain.
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread. My first attempt at a fix was to close Word, and then find and rename the Normal. Word simply recreates the template the next time it opens, with all settings back to their defaults. This catch-all repair, which I've used in the past to reset Word, had no effect this time. I then decided to run the Microsoft Office Diagnostics utility.
Since I couldn't access the program via the Resources tab in the Word Options dialog box only the options on the Popular tab were available , I ran it from the Start menu shortcut under Microsoft Office Tools.
None of the tests indicated any problems, though one of the results directed me to check "Download a file periodically that helps determine system problems" in the Privacy Options dialog box, after which I was instructed to wait a week for the problem to fix itself. I reopened Word without loading the Normal.
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