Tivo Customer Support Community. Search Close Search Content Symptom. X and earlier DVRs. Footer Last Modified Date. Article Number. URL Name. If you see an amber light, either solid or blinking, on that screen it means that your V6 box is having trouble connecting to your home broadband network.
The TiVo box looks a little different with a few more lights and buttons positioned in a long row all along the front. Next to that is the Online LED light which will glow green if your TiVo box is connected to the internet and the Remote Control Light which will flash green whenever you use your remote control. On the right hand side of the TiVo box, are three recording lights which will shine red to correspond with the amount of TV shows or films which are currently being recorded.
Sign up to receive unmissable offers and the latest news on TV, broadband, energy, phones and more. Compare deals online or call My device cannot connect to the TiVo service. If you set up your TiVo box to connect to the TiVo service using a network connection, go to General network troubleshooting tips for assistance. Back to Top. I do not see my satellite provider listed. The TiVo service provides information about what programs are on particular channels for the major satellite providers in the United States.
The TiVo service does not support C-Band satellite service. Accurate guide data is essential for scheduling the recordings you want, and for viewing program listings and descriptions in Live TV.
If you reported the issue to TiVo, we will contact you once a lineup has been located for you, or a new one has been added.
To select that new lineup, you will need to repeat Guided Setup. I do not see my cable provider listed. Many times, cable companies may use different names. This can happen if another company acquires a cable company or if a company resells cable service. You may be able to locate the current name of your cable company by looking at a recent bill or other correspondence from them. If you are not familiar with any of the cable company names listed in Guided Setup, Contact TiVo Support and let us know about your cable provider so that we can add a provider and lineup for you, if necessary.
If you live in a location that provides its own cable service, such as an apartment, condominium, school dorm, or military base, we may need to create a customized lineup for you. Please Contact TiVo Support and let us know about your cable provider so that we can add a provider and lineup for you. To complete Guided Setup, you will need to select a temporary lineup. Next, choose Yes, continue on the Are You Sure?
Select one of the cable providers listed to use temporarily. By default, the video you were watching when you entered the Home screen continues to play in the background. Similarly, on most other TiVo menu screens, a video window located in the upper right corner plays the current video as well.
Open Mobile Menu.
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